RETURNS & CANCELLATIONS

    The following Returns & Cancellations Policy does not affect your statutory rights. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

    Returns

    Free returns are available worldwide for all products except fragrance within 30 days of shipping provided the Return Conditions specified below are met. Instructions are provided in Returning your Purchase.

    RETURN CONDITIONS
    • Purchases must be returned with the Returns Form.
    • Products returned must be in their unused, original condition with all Burberry product tags attached and any related accessories or instruction booklets included.
    • Incomplete, damaged, worn, soiled or altered returns or anything we reasonably believe has been used will not be accepted and therefore sent back to the customer.
    RETURNING YOUR PURCHASE
    1. Pack the product(s) safely and securely using the original product packaging.
    2. Remove the Returns Label and complete the Returns Form, return reason and include in the package.
    3. Stick the Returns Label to the package.
    4. Drop your package in the US mail by giving it to your postal carrier or dropping it at a local post office or mail drop point. No postage is necessary.

    For any further queries please contact Customer Service Contact Us.

    RECEIVING A REFUND
    • Refunds will be credited to the original purchaser's method of payment.
    • On receipt of return, we will refund within 14 days.
    • Please retain your Shipping Note until you have received your refund.
    • For countries shipped to on a DDU (Delivery Duty Unpaid) basis, customs duties and sales taxes are non-refundable through Burberry. However, you may be able to recover these by contacting your local customs office directly.
    • If your return was purchased in a currency other than your local currency refunds will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be slightly higher or lower than the original price paid.
    EXCHANGES

    Please return the goods to us within 30 days of the shipping date for a refund using the free Returning your Purchase process ensuring the Return Conditions are met. New orders can be placed through Burberry.com or by contacting Customer Service Contact Us.

    GIFT RETURNS

    Please return the goods to us within 30 days of the shipping date using the free Returning your Purchase process and ensure the Return Conditions are met. Returns will be refunded to the original purchaser via the original method of payment.

    Cancellations

    Customer Service is unable to cancel or make changes to an order once it has been placed.

    Your order will be processed and a confirmation email sent on shipping. On delivery if any Burberry.com products are unsuitable please follow the instructions Returning your Purchase.

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