How may we assist you?

RETURN & EXCHANGE POLICY

Holiday Return Policy

Holiday gifts purchased online from Sunday November 1, 2009 through Wednesday December 23, 2009 may be returned through Sunday January 31, 2010 with an original receipt or gift receipt.

In the event that an online purchase does not meet your expectations, Burberry accepts returns of any unused items; provided the conditions specified below are met. Items purchased at Burberry stores cannot be returned by mail. In addition, no items can be exchanged by mail. Returns must be made within 30 days of original shipment or 14 days for Sale items.

The packing slip in your package will contain detailed return instructions for all returnable items. There are three return options for most items:

1. Pre-paid Return Shipping (preferred method, available for most orders)
2. Standard Return Shipping
3. Returns to Burberry Stores in the US

1. Pre-Paid Return Shipping

For convenient return processing on most orders, your packing slip will include a pre-paid, pre-addressed label for your return package.

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. Hangtags must be attached. All products must be returned in good condition, to ensure full credit.
2. Complete the return reason questionnaire on the packing slip. Remove the mailing label portion and include the remainder of the slip in the return package. Please do not tear the pre-paid mailing label down the middle perforation. The entire label must be used.
3. Affix the pre-paid label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send your package via US Mail by giving it to your postal carrier or dropping it at a local post office or mail drop point.

• No postage is required. The fixed shipping rate of $6.50 will be deducted from your refund. You will not be charged postage until the return is processed.
• To receive credit, items must be returned within 30 days of original shipment (14 days for Sale items).
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
• Credit for gift returns will be issued to the original purchaser, minus the pre-paid return fee.
• When an order is purchased with both a gift card and another form of payment and a portion of the order is returned, the credit will be applied to Gift Card first.
• You are able to track your return shipment through My Account.
• Please do not reproduce or alter the pre-paid label in any way, to ensure proper credit processing.

2. Standard Return Shipping

If you would prefer to use your own shipping method:

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. Hangtags must be attached. All products must be returned in good condition, to ensure full credit.
2. Complete the return reason questionnaire on the packing slip and include it in the return package.
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address:
   
         BRBY
         7601 Trade Port Drive
         Louisville, KY 40258
   

• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• It is recommended that you use UPS or Insured Parcel Post for your return.
• Keep the Return Tracking Number for your return package to monitor delivery status.
• To receive credit, items must be returned within 30 days of original shipment (14 days for Sale items).
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.

3. Returns to Burberry Stores in the US

Burberry stores in the US accept online merchandise returns for exchange or merchandise credit only. Items must be returned to a Burberry store unused, with hangtags attached, within 30 days from the date of shipment accompanied by the original packing slip (14 days for Sale items). In order to be credited to the original form of payment, items must be returned by mail to the address above (see Standard Return Shipping above).

Gift returns to a Burberry retail store, accompanied by the original packing slip, are eligible for merchandise exchange or credit only. Credit for gift returns will be issued to the original purchaser.

Returns to Burberry Factory stores in the US
Items purchased online cannot be accepted for return, exchange or merchandise credit at Burberry Factory stores.

To locate a Burberry store in the US closest to you, visit our Store Locator page.

To contact Customer Service, please call 866 589 0499 or click here to email us.