SHIPPING


For all information concerning methods of payment, currencies and payment conditions, please visit our Payment page.


TRACK MY ORDER

- On shipping your order we will send a confirmation email with your tracking number to confirm that your order has been accepted.

- If you have a registered account with Burberry, you may check the status of your order online. Visit My Burberry, sign in to your account and select the ‘Order’ tab.

- Your order status may take up to one hour to update after your order has been placed.

SHIPPING DESTINATIONS, COSTS & DELIVERY TIMES

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Shipping and delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Delivery can take longer than expected due to customs clearance procedures in certain countries.

The following shipping information does not apply to Burberry Bespoke items or Runway Made to Order items. For further information please see the Burberry Bespoke Shipping section or the Runway Made to Order Shipping Section.

Please note the applicable Terms & Conditions will depend on the shipping destination selected.


Delivery Countries Estimated
Delivery Time
Customer
Shipping Cost
United Kingdom Next working day
Saturday
Free
£25
United States - 50 States* 3-5 days
Next day
Free
$20.00
United States
Military Bases (AFO/FPO)
Domestic Military Bases: 3-8 days
Overseas Military Bases: Up to 45 days
Free
Australia 3-5 days Free
Austria 5-7 days
3-5 days
Free
€20
Belgium 3-5 days
2-3 days
Free
€20
Bulgaria 4-5 days
1-2 days
Free
€20
Canada 2-3 days CAD 20
China 10-14 days CNY 180
Cyprus 1-2 days Free
Czech Republic 4-6 days
1-2 days
Free
€20
Denmark 3-5 days
1-2 days
Free
DKK 150
Estonia 4-6 days
1-2 days
Free
€20
Finland 4-6 days
1-2 days
Free
€20
France 3-5 days
1-2 days
Free
€20
Germany 3-5 days
1-2 days
Free
€20
Greece 4-6 days
1-2 days
Free
€20
Hong Kong 2-3 days Free
Hungary 3-5 days
1-2 days
Free
€20
Ireland 3-5 days
1-2 days
Free
€20
Italy 3-6 days
1-2 days
Free
€20
Japan 3-4 days Free
Kuwait 4-6 days Free
Latvia 4-5 days
1-2 days
Free
€20
Lithuania 3-5 days
1-2 days
Free
€20
Luxembourg 3-5 days
1-2 days
Free
€20
Macau 2-3 days Free
Malaysia 2-3 days Free
Malta 1-2 days Free
Netherlands 3-5 days
1-2 days
Free
€20
Poland 4-6 days
1-2 days
Free
PLN 90
Portugal 3-5 days
1-2 days
Free
€20
Qatar 2-4 days Free
Romania 4-5 days
1-2 days
Free
€20
Russia 3-10 days RUB 1000
Singapore 2-3 days Free
Slovakia 4-6 days
1-2 days
Free
€20
Slovenia 3-5 days
1-2 days
Free
€20
South Korea 4-6 days KRW 30,000
Spain 4-6 days
1-2 days
Free
€20
Sweden 4-6 days
1-2 days
Free
SEK 180
Switzerland 2-3 days Free
Taiwan 3-4 days TWD 930
Turkey 4-6 days TRY 45
UAE 3-4 days AED 100

*All orders will require a signature on delivery.

Select a Country to ship to your preferred destination and view local prices and delivery times. Please note you will lose the contents of your shopping bag if you change country.

SHIPPING DESTINATIONS

- In the US most items are eligible for next day delivery.

- Orders for next day delivery must be placed before 5pm EST on a working day. Orders received after this deadline will be processed on the following working day. Working days are Monday-Friday, excluding federal holidays within the United States.

Orders for Saturday delivery must be placed on or before 5pm EST on Friday. Saturday delivery is between 9am and 2pm EST.

Please note: Orders placed after 5pm EST time on a Friday will not be delivered the next day but on the following Saturday.

Please note: Next day delivery is not available for orders with shipping destinations in Alaska or Hawaii.

Please note: We do not deliver to freight forwarding addresses or PO Boxes.

SHIPPING RESTRICTIONS

Due to strict international trading agreements and regulations, we are unable to ship certain items to the specified delivery countries marked below in the table with an X.

Delivery Countries Beauty Fragrance Exotic skins and furs
Australia XXX
BulgariaX
CanadaXX
ChinaXXX
CyprusX
EstoniaX
Hong KongXX
JapanXX
KuwaitXXX
LatviaX
LithuaniaX
MacauXXX
MalaysiaXX
MaltaX
QatarXXX
RomaniaX
RussiaXXX
SingaporeXX
SlovakiaX
SloveniaX
South KoreaXX
SwitzerlandXX
TaiwanXX
TurkeyXXX
UAEXXX
United States –
Delaware
X
US Military Bases (AFO/FPO)XXX

In addition there are restrictions on jewellery orders to Russia.

We will notify you of any restrictions at checkout or before your order is shipped.

CANADA, CHINA, QATAR, SOUTH KOREA, TURKEY & UAE

Shipments to these countries are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control.

Please note: you may be contacted by our courier and/or customs clearance broker to provide certain information and authorisation for them to act on your behalf to import your order. If you do not provide authorisation when contacted, you may become responsible for the import and any import duties or other fees charged.

RUSSIA

Shipments to Russia are subject to customs controls and clearance procedures and, as a result, delays may occur for reasons outside of our control.

Prices displayed on the website are exclusive of all duties and taxes. You will be responsible for any duties and taxes which may be levied by customs when your order arrives in Russia. If in a given month you import items over a value specified by Russian customs (currently the equivalent of EUR 1,000), you will be required to pay duty on the amount over that specified limit and the customs clearance process will be more complex. Your personal attendance at customs may be required. You will be contacted and asked to provide documentation to customs (including evidence of your identity) and to pay any customs duties and taxes so that your order can be cleared by customs and subsequently delivered to you. Please contact your local customs office for further details and to confirm the current import restrictions and duty rates. Return of products of over a value specified by Russian customs (currently the equivalent of EUR 200) may require additional documentation and incur further charges. Russian customs may require additional documentation and apply further charges in respect of any return of products of over a specific value (currently the equivalent of EUR 200).

COLLECT-IN-STORE

You can now shop online at Burberry.com and collect your order in selected stores as early as the following day. Designed around your lifestyle, the complimentary delivery option also gives you the opportunity to experience our personal in-store customer service. Items can be collected at your convenience and returned using our free Returning your Purchase process.

Beauty products and fragrances may arrive in store at different times as they cannot be shipped with other products.

The service is available in selected stores in Australia, Austria, Belgium, Czech Republic, France, Germany, Hong Kong, Hungary, Italy, Kuwait, Malaysia, Netherlands, Qatar, Singapore, Spain, Switzerland, Macau, UAE, UK and USA . To use this service, please visit Burberry on a desktop device, select the Collect-in-Store option at the checkout and choose a store from the menu.

Collection times from the store will be:

- Next day (if ordered Monday - Friday before 5pm EST)

- Two working days (if ordered after 5pm EST Friday at the weekend or on a federal holiday)

To use this service, please visit Burberry on a desktop device, select the Collect-in-Store option at the checkout and choose a store from the menu.

Once your order has arrived in store you will receive a notification email inviting you to come in store to collect your purchase. Your order will remain in store for 10 days before it is returned to Burberry and a full refund issued to you.

When collecting your order please bring the following items:

- A state or government issued ID such as a drivers license or passport
- The card used to purchase the products

If you would like someone to collect the order on your behalf, please provide your signed written permission in English in addition to the above items.

For any further queries, please Contact Us.

BURBERRY BESPOKE SHIPPING

Free shipping is available on all Burberry Bespoke items.

TRACK MY ORDER

Burberry does its utmost to provide accurate estimates and will continue to update the status of your order throughout its progress and send regular email updates.

ESTIMATED SHIPPING DATES

- Due to the personalised nature of Burberry Bespoke, delivery times may vary. The average delivery time is 4-8 weeks.

- Burberry provides an estimated shipping date on placement of an order. Estimated shipping dates apply to Burberry Bespoke items only. If items other than Burberry Bespoke are ordered, please note these will be shipped according to the Shipping Destinations, Costs & Delivery Times table above.

- The estimated shipping date is a calculation of several factors, including fabric and hardware choices. It can change between the time a customer places the order and receives an order confirmation.

- For multiple Burberry Bespoke orders placed at the same time, different estimated shipping dates may apply. Please Contact Us if you would like your orders shipped together.

- For any further queries on Burberry Bespoke please contact our dedicated Burberry Bespoke team who will be happy to assist.

RUNWAY MADE TO ORDER SHIPPING

Free shipping is available on all Runway Made to Order Products. Runway Made to Order Products cannot be ordered for delivery to Russia.

ESTIMATED SHIPPING DATES

Due to the fact Runway Made to Order Products are only created after you have ordered your product, delivery times may vary. The average time between order and delivery is between 8 to 12 weeks.

Burberry provides an estimated shipping date on placement of an order. Estimated shipping dates apply to Burberry Runway Made to Order items only. If items other than Burberry Runway Made to Order are ordered, please note these will be shipped according to the Shipping Destinations, Costs & Delivery Times table above.

The estimated shipping date can change between the time a customer places the order and receives an order confirmation.

For multiple Burberry Runway Made to Order orders placed at the same time, different estimated shipping dates may apply.

For any further queries on Burberry Runway Made to Order please contact Customer Service who will be happy to assist.