RETURNS & CANCELLATIONS

The following Returns & Cancellations Policy does not affect your statutory rights. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

Returns

Free returns are available worldwide for all products except fragrance and Burberry Bespoke items, within 30 days of shipping provided the Return Conditions specified below are met. Instructions are provided in Returning your Purchase.

Please note for Burberry Bespoke orders, due to the personalised nature of Burberry Bespoke, we cannot accept returns or make changes to your order once it has been placed. This does not affect your statutory rights.

RETURN CONDITIONS

Purchases must be returned from the original shipping country with the original Returns Form.
Items returned must be in their unused, original condition with all Burberry product tags attached and any related accessories or instruction booklets included.
Incomplete, damaged, worn, soiled or altered returns or anything we reasonably believe has been used will not be accepted and therefore sent back to the customer.

RETURNING YOUR PURCHASE
1. Place the item in the original shipping box.
2. Complete the Returns Form and include in the box.
3. Close the box and tape securely.
4. Peel off the Returns Label and stick to the outside of the box.
5. Note the tracking number on your Returns Label.
6. Drop your package in the US mail by giving it to your postal carrier or dropping at a local post office or mail drop point.

For any further queries please contact Customer Service Contact Us.

RECEIVING A REFUND

Refunds will be credited to the original purchaser's method of payment.
On receipt of return, we will refund within 14 days.
Please retain your Shipping Note until you have received your refund.
For countries highlighted with * in Shipping Destinations & Transit Times, import taxes and duties are non-refundable through Burberry. However, you may be able to recover these by contacting your local customs office directly.
If your return was purchased in a currency other than your local currency refunds will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be slightly higher or lower than the original price paid.
Where items are returned through the Burberry free return service, shipping charges will not be refunded.

EXCHANGES

Please note: currently orders cannot be exchanged. Please return your order to us within 30 days of the shipping date for a refund using the free Returning your Purchase process ensuring the Return Conditions are met. A new order can then be placed through Burberry.com or please contact Customer Service Contact Us.

GIFT RETURNS

Please return the goods to us within 30 days of the shipping date using the free Returning your Purchase process and ensure the Return Conditions are met. Returns will be refunded to the original purchaser via the original method of payment.

Cancellations

Customer Service is unable to cancel or make changes to an order once it has been placed.

Your order will be processed and a confirmation email sent on shipping. On delivery if any Burberry.com products are unsuitable and meet the Return Conditions, please follow the instructions in Returning your Purchase.