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Burberry Services

We are here to help

At Burberry, we are committed to giving you the best experience possible. Whether you’re shopping from home or visiting one of our stores, we remain at your disposal and offer a range of services.

Burberry Services
  • Product Help and Advice
  • Personalisation and Gifting
  • Aftercare
  • Delivery and Returns
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Product help and advice

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Personal Shopping: Styling Advice

Connect with us online or in store and discuss ways to style our latest collections and iconic pieces.

  • Book a virtual appointment
  • Book an in-store appointment
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Personalisation and Gifting

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To tailor your piece to you perfectly, we offer complimentary basic alterations on full-priced garments within three months of purchase in the majority of our stores.

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Trench Bespoke

At selected stores, discover an innovative new Burberry trench coat personalisation experience.

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Monogram your Product

Make your item your own – or create something unique for someone special – with our personalisation service.

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Gift Packaging

Discover our range of gift packaging – developed, tested and produced with the planet in mind.

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Delivery and returns

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Order online today and pick up your items in store, as early as next day.

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Enjoy free returns on your orders at

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Shipping Information

Explore the destinations we deliver to and calculate shipping costs and times.

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Order Tracking

When you place an order, you will receive an email with a tracking number. If you have a registered account with Burberry, you may check the status of your order online.

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Contact Us

How can we help?

  • Email Us
  • Call Us
  • Text Us
  • WhatsApp Us