Shipping
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+ - TRACK MY ORDER
- When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
- If you have a registered account with Burberry, you may check the status of your order online. Visit My Account, sign in to your account and click the 'Order' tab.
- Your order status may take up to one hour to update after your order has been placed.
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+ - SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES
Please note that the delivery times in the table below are estimates and do not apply to Burberry pre-ordered or personalised items. An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed, unless otherwise specified. Different terms and conditions may apply for different shipping destinations.
If a shipping cost promotion is available the reduced shipping cost will be displayed at checkout.
If you have a pre-ordered or personalised item, delivery times could take longer than stated in the table. Please refer to checkout for estimated delivery times.
We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been placed.
Please note: we do not deliver to freight forwarding addresses or PO Boxes.
Please allow additional time for personalised items. An estimated delivery time for your order will be available to view in checkout.
Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note the applicable Terms & Conditions will depend on the shipping destination selected.
SHIPPING DESTINATIONS
Please note: We do not deliver to freight forwarding addresses or PO Boxes.
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+ - SHIPPING RESTRICTIONS
Please note: we do not deliver to freight forwarding addresses or PO Boxes.
Due to strict trading agreements and other restrictions, we are unable to ship the following items (indicated with an X) to certain locations. Please note that for locations marked with *, information on shipping restrictions relating to make-up and nail polish are noted below. We will notify you of any restrictions affecting your order at checkout. We are only able to deliver to the shipping address provided on your order, changes are not permitted once your order has been shipped. Please note that for locations marked with *, information on shipping restrictions relating to make-up and nail polish are noted below. We will notify you of any restrictions affecting your order at checkout. We are only able to deliver to the shipping address provided on your order, changes are not permitted once your order has been placed.
Delivery locations Make-up Fragrance/Nail polish Exotic skins Furs Australia X X Bulgaria X X Canada X Cyprus X X Estonia X X Hong Kong S.A.R. X Japan X X Kuwait X X Latvia X X Lithuania X X Macau S.A.R. X X Malaysia X Malta X X Qatar X X Romania X X Russia X X Saudi Arabia X X X Singapore X Slovakia X X Slovenia X X South Korea X Switzerland X Taiwan Area X X Turkey X X X UAE X X United States
California and DelawareX US Military Bases (AFO/FPO) X X X X In addition there are restrictions on jewellery orders to Russia.
We will notify you of any restrictions at checkout or before your order is shipped.
We cannot ship fragrance and nail polish orders to Mallorca, Spain.
We cannot ship down products to Italy.
It may not be possible to deliver fragrances and nail polish to restricted areas in South Korea, Taiwan Area, Japan, Malaysia and certain other locations.
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+ - COLLECT-IN-STORE
You can now shop online at Burberry.com and on the Burberry app and collect your order in selected stores as early as the following day. Designed around your lifestyle, the complimentary delivery option also gives you the opportunity to experience our personal in-store customer service. Items can be collected at your convenience and can be returned using our free Returning your Purchase process.
Beauty products and fragrances may arrive in store at different times as they cannot be shipped with other products.
To find a store offering this service, select a location below. Please note, Collect-in-Store is only available in selected stores.
To use this service, select the Collect-in-Store option at checkout and choose a store from the menu. If you are collecting your item in another country, please select ‘Shipping to a different country?’. You will then be redirected to the Burberry site in your chosen region to complete your order.
Once your order has arrived in store you will receive a notification email inviting you to come in store to collect your purchase. We will keep your order in store for 10 days before it is returned and a full refund issued to you, unless your order includes pierced jewellery or a personalised item(s) that cannot be returned for an exchange or refund. This does not affect your statutory rights.
When collecting your items, please ensure that you bring a state or government-issued photographic identification such as a driver's license or passport and, if you have used a card, the card used to make the purchase.
If you have paid with a credit card and would like someone to collect the order on your behalf, please also provide your signed written permission in addition to the above.
When collecting a Collect-in-Store order paid for using PayPal or UnionPay, please ensure you bring a copy of the order confirmation email and a state or government-issued identification, such as a driver's licence or passport. Unfortunately we are unable to release Collect-in-Store orders paid for by PayPal or UnionPay to a third party.
For any further queries, please Contact Us.